Shipping policy

RubiiGlow ships to addresses in the United States only. Shipping is free on every order.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

After your order ships, delivery usually takes 4–6 business days. Delivery times are estimates and can be affected by carrier delays, weather or high-volume periods.

Tracking

Once your order ships, we'll email you a tracking number so you can follow your package.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away at support@rubiiglow.com. We can update the address if your order hasn't shipped yet.

Lost or damaged packages

If your tracking hasn't updated in 7 business days, or your package arrives damaged, email support@rubiiglow.com with your order number (and a photo if it's damaged). We'll help you sort it out, and a mask that arrives damaged is replaced free of charge.

Questions? A real person replies within 24 hours.