Refund policy

We want you to love your RubiiGlow LED Mask. If you don't, you can send it back within 30 days of delivery for a full refund, and return shipping is free.

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, your mask can be used or unused, but it must be in its original packaging, with everything that came in the box (face mask, neck mask, remote, USB charging cable, straps, eye patches, user manual and box).

How to start a return

Email support@rubiiglow.com with your order number. We'll reply with return instructions and a free prepaid return label. Please don't send items back without contacting us first, as returns sent without a label may not be accepted.

Return shipping

Return shipping is free. We'll email you a prepaid return label.

Damaged or defective items

If your mask arrives damaged or stops working because of a defect, email us a photo within 30 days of delivery and we'll send you a replacement free of charge.

Refunds

Once we receive and check your return, we'll email you to confirm your refund. Approved refunds are issued to your original payment method. Your bank or card provider may take a few business days to process and post the refund.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us at support@rubiiglow.com.

Exchanges

We don't offer exchanges. If you'd like a different item, return your mask for a refund and place a new order.

Questions

For any questions about returns or refunds, email support@rubiiglow.com. A real person replies within 24 hours.