We want you to love your RubiiGlow LED Mask. If you don't, send it back within 30 days of delivery for a full refund. Return shipping is free.
Our 30-day money-back guarantee
- 30 days: You have 30 days from the day your order is delivered to request a return.
- Full refund: Approved refunds go back to your original payment method.
- Free return shipping: We email you a free prepaid return label.
- Condition: Used or unused, the mask must be returned in its original packaging, with everything that came in the box (face mask, neck mask, remote, USB charging cable, straps, eye patches, user manual and box).
Damaged or defective? We replace it free
If your mask arrives damaged or stops working because of a defect, email us a photo within 30 days of delivery and we'll send you a replacement free of charge.
How to claim
- Email support@rubiiglow.com with your order number.
- We'll reply with return instructions and your free prepaid return label. Please contact us first, as returns sent without a label may not be accepted.
- Once we receive and check your return, we'll email you to confirm your refund. Your bank or card provider may take a few business days to post it.
We don't offer exchanges. If you'd like a different item, return your mask for a refund and place a new order.
Questions? Email support@rubiiglow.com. A real person replies within 24 hours.
Full details are in our Return and Refund Policy.