Everything you need to know about your RubiiGlow LED Mask, shipping and returns. Can't find your answer? Email support@rubiiglow.com or tap the Chat button.
Using your mask
1. How do I use it?
Fully charge the remote before your first use (about 4–5 hours). Start with clean, dry skin, put on the face mask and neck mask, secure them with the hook-and-loop straps, connect the remote, choose one of the 7 light modes and relax for a 10-minute session. Then remove the masks and continue with your usual skincare.
2. How long is each session?
10 minutes. Sessions are timed, so you can just relax.
3. How often should I use it?
10 minutes, 3–5 times a week, spaced out across the week. Consistency matters more than session length. Always follow the included user manual if it says otherwise.
4. Can I use it with my skincare products?
Use the mask on clean, dry skin, then apply your usual skincare afterwards.
5. What are the 7 light modes for?
They let you tailor your routine to what you enjoy. The included user manual explains each mode.
6. Does it cover my neck?
Yes. It comes with a separate LED neck mask, so you can do your face and neck in the same session.
7. How do I clean it?
Wipe the inside with a soft, dry cloth after each use.
8. When will I see results?
Everyone's skin is different and results vary. Most people get the best experience by using it consistently as part of their skincare routine.
Charging
9. How do I charge it?
Charge the remote with the included USB-C cable (5V / 0.5A input). A full charge takes about 4–5 hours. Fully charge it before your first session.
10. Do I need to be near an outlet?
No. The remote connects to the mask and runs on a built-in 1200mAh rechargeable battery that lasts about 1–2 hours of use per charge, so there's no wall outlet needed while you relax.
Safety
11. Is it safe for me to use?
Don't use it if you're pregnant, have epilepsy, have a thyroid condition or take thyroid medication, have light sensitivity or take light-sensitizing medication, or have a wound or broken skin where you'd use the mask. It's not for children. If you have a skin or eye condition, check with a healthcare professional first. Stop use if you feel any discomfort, and follow the included user manual.
12. Is it a medical device?
No. The RubiiGlow LED Mask is a cosmetic device for personal use. It is not intended to diagnose, treat, cure or prevent any condition.
Shipping
13. Where do you ship?
Anywhere in the United States. We don't ship internationally right now.
14. How much is shipping?
Free on every order, no minimum.
15. When will my order arrive?
Orders are processed in 1–3 business days, then delivery usually takes 4–6 business days. We'll email you a tracking link as soon as it ships. See our Shipping Policy.
Returns and refunds
16. Can I return it if I've already used it?
Yes. You can return your mask within 30 days of delivery for a full refund, used or unused. It just needs to come back in its original packaging with everything from the box. Return shipping is free. See Our Guarantee.
17. How do I start a return?
Email support@rubiiglow.com with your order number. We'll send return instructions and a free prepaid label. Please contact us before sending anything back. We don't offer exchanges, so for a different item, return your mask and place a new order.
18. When will I get my refund?
Once we receive and check your return, we'll email you to confirm your refund. It goes back to your original payment method, and your bank may take a few business days to post it. See our Return and Refund Policy.
Warranty and deals
19. What if my mask arrives damaged or stops working?
If your mask arrives damaged or stops working because of a defect, email us a photo within 30 days of delivery and we'll send you a replacement free of charge.
20. Do you have any deals?
Buy 2 masks and pay $119.99 each, applied automatically at checkout. Email subscribers get first access to our Black Friday and holiday sales. Discounts can't be combined.
Still have questions?
Email support@rubiiglow.com or tap the Chat button. A real person replies within 24 hours.